Which countries do you ship to?
ArrowPath Logistics arranges international express delivery to more than 200 countries and territories. If you are unsure whether we cover a particular destination, send us a quote request and we will confirm straight away.
How quickly will I receive my quote?
Most quotes are returned within one working hour during our office hours, and always within one working day. Urgent shipments can be prioritised — mention the deadline in the notes field or call us directly.
How is the shipping cost calculated?
Express rates are based on the greater of actual weight and volumetric weight. Volumetric weight is calculated as length × width × height in centimetres divided by 5000. Destination, service level, and whether duties are prepaid also affect the price, which is why we ask for dimensions on the quote form.
Can ArrowPath collect from a factory or supplier in China?
Yes. China-origin shipments are our speciality. We can arrange collection directly from a factory, supplier, trading agent or warehouse — just give us the pick-up city and we will handle the rest. We can also liaise with your supplier in Chinese if that is easier.
Can shipments be delivered to Amazon FBA warehouses?
Yes. We regularly deliver into Amazon fulfilment centres in the UK, Europe, North America and beyond. We will make sure the shipment carries the correct FBA labelling and reference numbers, and book a delivery appointment where the site requires one.
Is tracking included?
Every shipment is fully tracked. You will receive a tracking number as soon as the consignment is collected, and you can contact the ArrowPath team at any point for a status update.
Can ArrowPath arrange DDP shipping?
Yes. With Delivered Duty Paid, import duties and taxes are billed to you rather than the receiver, so your customer receives the goods with nothing left to pay. Tell us you would like a DDP quote and we will price it that way.
What items cannot be shipped?
Dangerous goods, batteries shipped loose, flammable liquids, aerosols, weapons, currency, live animals, perishables and counterfeit goods are among the items that cannot be sent by international express. Some destinations also restrict food, cosmetics and electronics. Our
prohibited and restricted items policy has the full list — if you are unsure, ask us before booking.
Do you handle personal shipments as well as business ones?
Absolutely. We work with individuals sending gifts, personal effects and one-off parcels just as much as with importers, exporters and e-commerce sellers.
Do I need an account to book?
No. You can book a one-off shipment with no account. Customers shipping regularly can ask us about ongoing discounted rates and simplified booking.