Privacy Policy

Last updated: 29 July 2026

1. Who we are

ArrowPath Logistics ("we", "us") arranges international express shipping services. We are the data controller for the personal information described in this policy.

2. Information we collect

• Quote and booking details — name, email address, telephone number, collection and delivery locations, package weights and dimensions, and any notes you provide.
• Shipment information — addresses, contact details for senders and receivers, and descriptions and values of goods needed for customs.
• Technical information — IP address, browser type and pages visited, collected through cookies and analytics where you have consented.

3. How we use it

• To prepare and send you a shipping quote.
• To book, collect, clear and deliver your shipment.
• To answer your questions and provide customer support.
• To meet customs, export control and other legal obligations.
• To improve our website and services.

4. Legal bases

We process your information to take steps at your request before entering into a contract, to perform that contract, to comply with legal obligations, and for our legitimate interests in operating and improving our business. Analytics and marketing cookies are used only with your consent.

5. Sharing your information

To deliver your shipment we share the necessary details with the carrier handling it (which may include DHL, FedEx, UPS or TNT), with customs authorities, and with agents involved in collection or delivery. We do not sell your personal information.

6. International transfers

Because shipments cross borders, your information may be transferred to countries outside your own. Where required, we put appropriate safeguards in place for those transfers.

7. Retention

We keep quote and shipment records for as long as necessary to provide the service and to meet accounting, customs and legal requirements, and then delete or anonymise them.

8. Your rights

Depending on where you live, you may have the right to access, correct, delete or restrict the use of your personal information, to object to processing, to data portability, and to withdraw consent. To exercise any of these rights, email admin@arrowpath-logistics.com. You also have the right to complain to your local data protection authority.

9. Security

This website is served over an encrypted HTTPS connection and access to quote data is restricted to staff who need it.

10. Contact

Questions about this policy: admin@arrowpath-logistics.com.